Grievance Redressal

At Manushi Laghubitta Bittiya Sanstha Ltd., we are committed to maintaining transparency, fairness, and accountability in all our operations. We highly value feedback from our clients, shareholders, and stakeholders, and we aim to resolve all grievances promptly and effectively.

If you face any issues related to our financial services, staff conduct, branch operations, or institutional policies, please submit your complaint through any of the following channels. Our Grievance Redressal Officer will ensure your concern is handled with confidentiality and care.

Reach Out to Our Grievance Officer

Grievance Redressal Officer
Manushi Laghubitta Bittiya Sanstha Ltd.
Head Office: Bhaisepati, Banepa, Nepal
📞 Phone: +977-011-662785/663127
📧 Email: gunaso@manushilbs.com.np
🌐 Website: www.manushilbs.com

How to File a Grievance

You can submit your grievance through any of the following methods:

• In Person: Visit your nearest Manushi Laghubitta branch and fill out a grievance form.

• Email: Send a detailed complaint to gunaso@manushilbs.com.np with your contact information.

• Postal Mail: Write to the Grievance Redressal Officer at the corporate office address above.

Information Required

When submitting your grievance, please include the following details:

• Full Name

• Contact Number and Email Address

• Account or Membership ID (if applicable)

• Branch Name

• Description of the Issue (with relevant dates)

• Supporting Documents (if available)

Response Process

1. Acknowledgement: You will receive confirmation of your complaint within 3 working days.

2. Review: The grievance will be investigated by the Grievance Redressal Officer and related departments.

3. Resolution: A formal response or resolution will be provided within 15 working days.

4. Escalation: If you are not satisfied with the response, you may escalate your case to Nepal Rastra Bank or other relevant regulatory authorities.